Data Security

SOLVED builds Modern PreK-12 School Solutions for Students, Families & Staff. SOLVED Consultancy, LLC’s security & compliance principles guide how we deliver our products and services, enabling people to simply and securely access the digital world.

Information Security

SOLVED encrypts and protects sensitive information across the transformation and analysis process.

  • Data in Transit – TLS encryption for all data exchanged. Additional security is available for dedicated VPN connections between the customer and SOLVED.
  • Data at Rest – AES 256-bit encryption.
  • Network Security – Intrusion detection systems and alerts to monitor for real-time threats, including the use of virtual firewalls, scanners, and encryption systems.

Access Management & Authentication

SOLVED’s platform provides full control of access to all hosted information.

  • Account Authentication: MFA and 2SV protocols
  • Password Policies: Required strength factors (minimum characters, required numbers and special characters, common passwords rejected), salted and hashed password storage, and password resets
  • Granular Access Control and Review: Role-based access, visibility, and user access rights. Regular access review and analysis
  • Audit and Access Logging: Detailed tracking and audit logging of all activities related to the application environment and administrative activity

Secure Personnel

SOLVED Consultancy, LLC takes the security of its data and that of its clients and customers seriously and ensures that only vetted personnel are given access to their resources.

  • All SOLVED Consultancy, LLC contractors and employees undergo background checks prior to being engaged or employed by us in accordance with local laws and industry best practices.
  • Confidentiality or other types of Non-Disclosure Agreements (NDAs) are signed by all employees, contractors, and others who have a need to access sensitive or internal information.
  • We embed the culture of security into our business by conducting employee security training & testing using current and emerging techniques and attack vectors.

Software Development Practices

Security processes and have been fully integrated into the SOLVED software development processes. Developers receive training that focuses on OWASP specific guidelines. In addition, processes are setup to allow for separation of duties and segmentation of platforms with dev, staging, and production.

  • All development projects at SOLVED Consultancy, LLC, including on-premises software products, support services, and our own Digital Identity Cloud offerings follow secure development lifecycle principles
  • All development of new products, tools, and services, and major changes to existing ones, undergo a design review to ensure security requirements are incorporated into proposed development
  • All team members that are regularly involved in any system development undergo annual secure development training in coding or scripting languages that they work with as well as any other relevant training
  • Software development is conducted in line with OWASP Top 10 recommendations for web application security

Secure Testing

SOLVED Consultancy, LLC deploys third party penetration testing and vulnerability scanning of all production and Internet facing systems on a regular basis

  • All new systems and services are scanned prior to being deployed to production.
  • We perform penetration testing both by internal security engineers and external penetration testing companies on new systems and products or major changes to existing systems, services, and products to ensure a comprehensive and real-world view of our products & environment from multiple perspectives.
  • We perform static and dynamic software application security testing of all code, including open source libraries, as part of our software development process.

Company Policies and Procedures

SOLVED leverages Amazon Web Services (AWS). We utilize hardening practices from the Center for Internet Security (CIS) Benchmarks for the platform configuration. SOLVED can make available all standards, AWS certifications and accreditations along with physical security controls.

Cloud Security

SOLVED Consultancy, LLC Cloud provides maximum security with complete customer isolation in a modern, multi-tenant cloud architecture. SOLVED Consultancy, LLC Cloud leverages the native physical and network security features of the cloud service, and relies on the providers to maintain the infrastructure, services, and physical access policies and procedures.

  • All customer cloud environments and data are isolated using SOLVED Consultancy, LLC’s patented isolation approach. Each customer environment is stored within a dedicated trust zone to prevent any accidental or malicious co-mingling.
  • All data is also encrypted at rest and in transmission to prevent any unauthorized access and prevent data breaches. Our entire platform is also continuously monitored by dedicated, highly trained SOLVED Consultancy, LLC experts.
  • We separate each customer's data and our own, utilizing unique encryption keys to ensure data is protected and isolated.
  • Client’s data protection complies with SOC 2 standards to encrypt data in transit and at rest, ensuring customer and company data and sensitive information is protected at all times.
  • We implement role-based access controls and the principles of least privileged access, and review revoke access as needed.

Company Policies and Procedures

SOLVED security, risk, and compliance processes were developed based on industry best practices and are reviewed and updated on an annual basis or upon any significant change.

  • Security Policies and Training – All employees go through required training upon hire and must recertify on an annual basis. Policies include:
  • Access Control
  • Business Continuity
  • Disaster Recovery
  • Cryptographic Controls
  • Data Management
  • Human Resources Security
  • Information Security
  • Operations Security
  • Physical Security
  • Risk Management
  • Third Party Risk Management
  • Platform Security – On-going security activities, including:
  • Network intrusion detection
  • Code vulnerability scanning
  • System, network, application log analysis, reporting, and retention
  • Incident Response Planning & Team in place to handle any significant security event to triage and respond to establish system resiliency, minimize impact, and protect customer data.
  • Regular Third-Party Security Review that identifies and evaluates security risks of vendors and third parties.

Standards and Certification

SOLVED Consultancy, LLC successfully completed the AICPA Service Organization Control (SOC) 2 Type II audit. The audit confirms that SOLVED Consultancy, LLC’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security.

SOLVED Consultancy, LLC was audited by Prescient Assurance , a leader in security and compliance certifications for B2B, SAAS companies worldwide. Prescient Assurance is a registered public accounting in the US and Canada and provide risk management and assurance services which includes but not limited to SOC 2, PCI, ISO, NIST, GDPR, CCPA, HIPAA, CSA STAR etc. For more information about Prescient Assurance, you may reach out them at

An unqualified opinion on a SOC 2 Type II audit report demonstrates to the SOLVED Consultancy, LLC’s current and future customers that they manage their data with the highest standard of security and compliance. 

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